Bringing super-fast broadband to Strathnairn

Flichity Mast Final Update

Dear Customer,

Following last week’s SSE power outages, we experienced intermittent loss of service to some of our customers in your area. Following several visits to site, we’ve now had to replace all equipment at two locations in order to fully restore service. We believe that the repeated SSE power on/off sequences had created large spikes which damaged some radio equipment and it was unable to maintain its links to the network.

We appreciate that outages are hugely disruptive and frustrating to our customers. Despite our best efforts, we are sometimes affected by third party issues and it is not always easy to quickly resolve problems.

We believe that the issue is now fully resolved and we hope that your service is now working without issue. If you have any ongoing problems, please call us and do not adjust your local equipment.