Do I need a phone line?
No, the service doesn’t require a phone line, but if you wish to keep your phone line, we can bundle it with your broadband package, representing a large saving.
Will everyone within the area be able to get broadband?
The objective of this project is to serve every property in Strathnairn that wants a service. Radio broadband services require line-of-sight with our transmitter masts, so there may be a small number of properties that we’re unable to serve, but we’ll do our best!
What technical support will be available?
Technical support is available from 9am to 6pm Monday to Friday. The network is monitored 24 x7 and network maintenance is carried out 7 days per week.
How robust are the backbone network masts?
The technology which runs the network has been around for over 20 years, and is as reliable as phone-line-based broadband services.
Will I be able to continue using my existing ISP and e-mail address?
That will depend on your current ISP. If you have a generic ISP-independent e-mail address such as Hotmail or Gmail, the service will definitely work. If you use an e-mail address from your current ISP (eg. BT), please check with them.
Do I need a firewall and anti-virus software?
The router provided with the service offers some firewall functionality. We also recommend that you use a good quality anti-virus set-up and maintain your computers firewall settings.
What kind of computer do I need?
The service will work with any device connected to the internet using standard Internet Protocol (IP).
Who will install the equipment?
The service is installed by our own installation contractors.
Can I install the equipment myself?
No, the installation requires specialist equipment and knowledge.
Will you configure my computer for me?
The service will be demonstrated working to you during installation. We wont configure your own equipment on-site, but if you have any connectivity issues, we can talk you through them on the phone.
What happens if the broadband equipment goes wrong?
All faults will be dealt with promptly. If our equipment fails through no fault of your own, we will replace it free of charge.
Will you offer a free trial period?
No. Due to the cost of installation and equipment, we are unable to offer a free trial.
Will I be able to use the service to make phone calls (e.g VoIP)?
Yes, the service support Voice Over Internet Protocol.
Will the service support online gaming?
Yes, the service has low latency and high upstream bandwidth, meaning that online gaming works well.
Can I use a wireless (WiFi) router with your service?
A WiFi router is provided – it allows up to 4 ethernet connections (cabled) and multiple wireless connections simultaneously.
Can I use multiple computers on the same connection?
Yes, the router allows up to 4 ethernet connections (cabled) and multiple wireless connections simultaneously.
Is there any danger from the use of radio devices in the home?
No, the equipment is fully compliant with all UK safety laws and presents no risk to health.
What happens if I move house?
If you move to a property that is outwith the radio network’s coverage, we should still be able to provide a service to you, although this may be using a different technology.
How do I know how much data I have transferred?
We provide a usage graphing tool which updates in real-time. We also have an alert console which will advise you when you’ve reached pre-set usage point.
How long does the service take to install.
We aim to install clients within 3 weeks, dependant on weather.
Does the service support mobile phone boosters such as Vodafone's Sure Signal?
Yes, these services should work well.