0955 24/02/2023 Service restored
Following on from an outage today we are investigating a fault which is affecting a number of Sites fed from Flichity, Engineers will be working to restore service as soon as possible.
Affected Masts are Flichity, An Tor and Brin Hill
We apologise for any inconvenience caused.
Kind regards
Scotnet Support.
All of the failures due to the storm have been resolved by SSE.
An issue affecting the radio connection identified at Cranmore House has been resolved, this was also affecting customers supplied from it.
Service was restored at 0950 13/09/2021.
We apologise for any inconvenience caused.
Kind regards
Scotnet
We have checked and can confirm that the power issues at Farr, Flichity and Brin Hill have been completely restored by SSE and we can see the network fully operational.
If you require encounter any issues please call us on 0333 370 4444 Monday to Friday from 9am to 5pm.
Please accept our apologies for any inconvenience caused.
Kind regards
Scotnet
Unfortunately a SSE power failure at Farr has caused a total loss of service accross the network. We are expecting service to be resumed this morning. Please accept our apologies for the inconvenience caused.
An indirect lightening strike on Monday afternoon caused a loss of power to Daviot, resulting in a service failure for those customers East of Daviot. The power issue was resolved at 9am on 6/8/19.
Whilst we have battery back-ups, they ultimately ran flat before we were able to resolve the power issue.
We apologise for the loss of service to those affected.
We are pleased to confirm that the network is now live, and we’ve connected the first customers!
Due to the intitial volume of orders, we expect to connect people within 28 days of ordering. Once we have cleared the intial back-log, we would expect installations to be completed within 2 weeks.
Most people should be able to receive a service now, however some properties may require a little extra work. A survey will be completed with each new order.
Thank you for all your patience and support, and we look forward to bringing high-speed broadband to you very soon!
We are pleased to report that the network build is progressing very well, with 12 of 16 masts now erected. The remaining 4 masts will be completed by the end of next week. Final cabling and radio installations will take place in early April. We expect to start taking orders in around 2 weeks time. Thank you for your patience, and we look forward to bring super-fast services to Strathnairn very soon!
Here is an example of the lattice style masts we’re using. This one sits up above Achnabat.
